Last updated: September 2026
Clip ’n Climb Leeds Ltd trading as Clip ’n Climb Leeds (“Clip ’n Climb Leeds”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information fairly, lawfully and securely.
This Privacy Policy explains how we collect, use, store and share personal information when you:
For the purposes of UK data protection law, Clip ’n Climb Leeds Ltd is the data controller of the personal information described in this Privacy Policy.
Our trading address is:
Clip ’n Climb Leeds
Unit 3 Tristram Centre
Brown Lane West
Leeds
LS12 6BF
Email: hello.leeds@clipnclimb.co.uk
Telephone: 0113 245 8723
The information we collect depends on how you interact with us.
It may include:
We may collect information about:
Where somebody makes a booking on behalf of other participants, we may receive information about those participants from the person organising the booking.
When you make a payment, information relating to the transaction is processed through our payment and EPOS providers.
We do not normally retain complete payment-card details ourselves. Payment providers may process card and transaction information in accordance with their own privacy and security arrangements.
Because climbing and other activities may involve physical participation, you may choose or be asked to provide information concerning:
Some of this information may constitute special category personal data under UK data protection law.
We only collect and use such information where there is an appropriate lawful basis and, where required, an additional legal condition for processing special category data.
We aim to collect only the information reasonably necessary to enable us to provide appropriate assistance, protect participants and operate our activities safely.
Where an accident, injury, near miss, safeguarding concern or other significant incident occurs, we may record information about:
CCTV operates at our premises for purposes including:
CCTV recordings are only accessed where there is an appropriate reason to do so and access is restricted to authorised persons.
Recordings are retained only for an appropriate period unless footage needs to be preserved for a specific incident, investigation, insurance matter or legal claim.
If you contact us by telephone, email, social media, through our website or in person, we may retain details of the communication and any information you provide.
We may record:
When you use our website, information may be collected automatically, including:
Further information about cookies should be provided through our website’s Cookie Policy and cookie-management facilities.
If you apply to work with us, we may collect information including:
Successful applicants will be provided with appropriate information about the processing of employee personal data.
We may collect information:
For example when you:
For example:
We may receive information through systems and providers that assist us with matters such as:
Certain technical information may be collected when you visit our website or interact with our online services.
We may receive information where you interact publicly with Clip ’n Climb Leeds, for example through our social-media accounts.
We may use personal information to:
We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Processing may be necessary to enter into or perform a contract with you, for example to process a booking and provide the services you have purchased.
We may need to process information to comply with legal requirements, including those relating to:
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
These interests may include:
Where appropriate, we may ask for your consent, for example for certain marketing activities or where consent is an appropriate condition for processing particular information.
Where processing relies on consent, you may withdraw that consent at any time.
In exceptional circumstances, we may process personal information where necessary to protect somebody’s life or physical safety, for example during a medical emergency.
Where we process health, disability or other special category information, we will also identify an appropriate condition under UK data protection legislation allowing us to process that information.
Many of our customers and participants are children and young people, so protecting their personal information is particularly important to us.
Information relating to children may be provided by:
We only seek information about children that is reasonably necessary for the relevant booking, activity, safety requirement or service.
Where consent is legally required, we will obtain the appropriate consent from the child, young person, parent or guardian as required by law.
We do not knowingly use children’s personal information for inappropriate marketing purposes.
CCTV is used at Clip ’n Climb Leeds for legitimate safety, security and operational purposes.
Appropriate signage is displayed at the premises.
CCTV footage may be reviewed following:
Footage may be shared with insurers, professional advisers, law-enforcement agencies, regulators or other parties where this is necessary and lawful.
Where footage relates to an accident, incident, complaint, insurance matter or legal claim, it may be retained for longer than the normal CCTV retention period where necessary.
We may send information about Clip ’n Climb Leeds services, activities, offers or events where we are permitted to do so under applicable data-protection and electronic-marketing laws.
Depending on the circumstances, this may be based on:
Where required, you will be given a clear opportunity to choose whether to receive marketing.
You can stop receiving marketing communications at any time by:
Stopping marketing communications will not prevent us from contacting you with non-marketing information necessary to administer an existing booking, transaction, safety matter or other service.
We may retain limited information on a suppression list to ensure that we respect a request not to receive future marketing.
We do not sell personal information.
We may share information where necessary with organisations that provide services to us, such as:
Where another organisation processes personal information on our behalf, we require appropriate data-protection arrangements to be in place.
We may also disclose personal information to:
Information may also be disclosed in connection with the sale, purchase, restructuring or transfer of all or part of our business, subject to appropriate safeguards.
Some organisations providing software, cloud, payment, communications or other services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data-protection law.
Depending on the destination and circumstances, this may include relying on:
Where required, we also consider the level of protection provided for the information in the destination country.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, insurance and regulatory requirements.
Different types of information therefore have different retention periods.
When determining how long information should be retained, we consider:
Information connected with an accident, incident, safeguarding matter, insurance issue or legal claim may be retained for longer where necessary.
When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
We take reasonable and proportionate technical and organisational measures to protect personal information against:
Access to personal information is limited to staff, contractors and service providers who have an appropriate reason to access it.
People who have access to personal information are expected to handle it securely and confidentially.
Depending on the circumstances, UK data-protection law gives you rights in relation to your personal information.
These may include the right to:
You can ask us whether we process your personal information and request a copy of information we hold about you.
You can ask us to correct information that is inaccurate or complete information that is incomplete.
In certain circumstances you can ask us to delete personal information.
This right is not absolute and we may need to retain information where there is a lawful reason for doing so.
In certain circumstances you can ask us to restrict how we use your information.
You may have the right to object to processing based on our legitimate interests.
You also have the right to object to the use of your personal information for direct marketing.
In certain circumstances you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.
Where we rely on consent, you can withdraw it at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
You have rights relating to certain decisions made solely by automated processing that produce legal or similarly significant effects.
We do not normally make decisions about customers using solely automated decision-making of this kind.
Not all rights apply in every circumstance. We may need to verify your identity before responding to a request.
To exercise your rights, contact:
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.
Information about making a complaint is available from the ICO.
Our website may use cookies and similar technologies for purposes such as:
Where the law requires consent for a cookie or similar technology, it will not be used until the appropriate consent has been obtained.
More detailed information about cookies used by our website should be provided in our Cookie Policy and through the website’s cookie controls.
Our website and social-media pages may contain links to websites operated by other organisations.
Those organisations are responsible for their own privacy practices. This Privacy Policy does not apply to personal information collected independently by those third parties.
We recommend reviewing the privacy information provided by any external website or service you use.
We may update this Privacy Policy from time to time to reflect changes in:
The latest version will be made available through our website.
Where a change is significant and it is appropriate to do so, we may also bring the change to the attention of affected individuals.
Questions about this Privacy Policy, requests concerning your personal information or data-protection concerns should be sent to:
Clip ’n Climb Leeds Ltd
Trading as Clip ’n Climb Leeds
Unit 3 Tristram Centre
Brown Lane West
Leeds
LS12 6BF
Email: hello.leeds@clipnclimb.co.uk
Telephone: 0113 245 8723
