Document ID: LEG002 Version: 1 Effective Date: October 2026
Clip ’n Climb Leeds Ltd, trading as Clip ’n Climb Leeds (“Clip ’n Climb Leeds”, “we”, “us” or “our”), is committed to protecting your privacy and handling your personal information fairly, lawfully and securely.
For the purposes of UK data-protection law, Clip ’n Climb Leeds Ltd is the data controller for personal information where we determine why and how that information is processed.
Company number: 12216325
Registered office and trading address:
Clip ’n Climb Leeds Ltd
Unit 3 Tristram Centre
Brown Lane West
Leeds
LS12 6BF
Email: hello.leeds@clipnclimb.co.uk
Telephone: 0113 245 8723
This Privacy Policy explains how we collect, use, store and share personal information when you:
The information we collect depends upon how you interact with us.
2.1 Contact and identity information
This may include:
2.2 Booking and participation information
Our online booking system is separate from our main informational website.
When you make or participate in a booking, we may collect information relating to:
Where one person makes a booking on behalf of others, including children, we may receive participant information from the person organising the booking.
2.3 Payment and transaction information
When you make a payment, information relating to the transaction is processed through our payment, booking and/or EPOS providers.
We do not normally retain complete payment-card details ourselves.
Payment and merchant-service providers process payment information in accordance with their own security and data-protection arrangements.
2.4 Health, disability and accessibility information
Because our services involve physical activities, you may choose, or in some circumstances need, to provide information concerning:
Health and certain disability information may constitute special category personal data under UK data-protection law.
We will only process this information where we have both an appropriate lawful basis and, where required, an additional legal condition permitting the processing of special category information.
We aim to collect only information reasonably necessary to enable us to provide appropriate assistance, manage participation and protect the health and safety of customers and staff.
2.5 Accident, incident and safety information
Where an accident, injury, near miss, safeguarding concern or other significant incident occurs, we may record information including:
2.6 CCTV
CCTV operates at our premises.
We may process CCTV images for purposes including:
CCTV footage is only accessed where there is an appropriate reason and access is restricted to authorised persons.
Further information about our operation of CCTV is contained in our CCTV Policy.
2.7 Communications
If you contact us by telephone, email, social media, through our website or in person, we may retain details of the communication and information you provide.
2.8 Marketing information
We may record:
2.9 Website and technical information
Our main website is primarily an informational or “brochure” website and is separate from our online booking platform.
The website may use cookies and similar technologies, including technologies provided by third parties such as Google and Meta/Facebook where these have been configured.
Depending upon the technologies in use and your cookie choices, information processed may include:
Where consent is required for non-essential cookies or tracking technologies, these should only operate after the appropriate consent has been obtained.
Further information is contained in our Cookie Policy.
2.10 Recruitment
If you apply to work with us, we may collect information including:
Successful applicants will be provided with appropriate information concerning the processing of employee personal data.
We may collect personal information:
Directly from you
For example, when you:
From someone acting on your behalf
This may include:
Through our service providers
Information may be processed through providers that assist us with services including:
Automatically
Technical information may be processed when you interact with our website or online services, subject to applicable cookie and consent requirements.
From publicly available sources
We may receive information where you choose to interact publicly with Clip ’n Climb Leeds, for example through our social-media pages.
We may use personal information to:
We will not use personal information for a purpose incompatible with the purpose for which it was collected unless that further use is permitted or required by law.
Under UK data-protection law, we must have a lawful basis for processing personal information.
Depending upon the circumstances, we may rely upon:
Contract
Processing may be necessary to enter into or perform a contract with you, for example to process a booking and provide services you have purchased.
Legal obligation
We may process information where necessary to comply with legal requirements, including requirements relating to health and safety, taxation, accounting, employment or regulatory matters.
Legitimate interests
We may process information where it is necessary for our legitimate interests or those of another person and those interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
Consent
Where appropriate, we may ask for your consent, including for certain marketing activities or where consent is an appropriate basis for processing particular information.
Where processing relies upon consent, you may withdraw your consent at any time.
Vital interests
In exceptional circumstances, we may process personal information where necessary to protect someone’s life or physical safety, for example during a medical emergency.
Special category information
Where we process health, disability or other special category information, we will also rely upon an appropriate additional condition permitted by UK data-protection legislation.
Many of our participants are children and young people, and we recognise the importance of protecting their personal information.
Information about children may be provided by:
We seek to collect only information reasonably necessary for the booking, activity, service or safety requirement concerned.
Where consent is legally required, we will obtain appropriate consent in accordance with applicable law.
We do not knowingly use children’s personal information for inappropriate marketing purposes.
CCTV is used at Clip ’n Climb Leeds for legitimate safety, security and operational purposes.
Appropriate CCTV signage is displayed at the premises.
Footage may be reviewed following:
CCTV footage may be disclosed where lawful and necessary to organisations including insurers, professional advisers, law-enforcement agencies or regulatory authorities.
Where footage is relevant to an accident, incident, complaint, insurance matter or legal claim, it may be preserved for longer than the normal CCTV retention period.
We may send information about Clip ’n Climb Leeds activities, services, events or offers where permitted by applicable data-protection and electronic-marketing law.
Depending upon the circumstances, this may be based upon:
You can stop receiving marketing communications at any time by:
Stopping marketing does not prevent us from contacting you where necessary concerning an existing booking, transaction, safety matter, complaint or other service.
We may retain limited information on a suppression list to ensure that we continue to respect your request not to receive marketing.
We do not sell personal information.
We may use third-party organisations to provide services necessary to operate our business. Depending upon the service and contractual arrangements, these organisations may process personal information on our behalf.
These may include providers of:
Where an organisation acts as a data processor on our behalf, appropriate data-protection arrangements will be put in place as required by law.
We may also disclose information where lawful and necessary to:
Information may also be disclosed in connection with a sale, purchase, restructuring or transfer of all or part of our business, subject to appropriate safeguards.
Some organisations providing software, cloud, payment, communications or other services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure the transfer complies with UK data-protection law.
Depending upon the circumstances, this may include reliance upon:
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, regulatory, accounting, health and safety and insurance requirements.
Different categories of information may therefore be retained for different periods.
When determining an appropriate retention period, we consider:
Information relating to accidents, incidents, safeguarding matters, insurance issues or legal claims may need to be retained for longer where appropriate.
Our detailed retention periods are maintained within our Data Retention Schedule.
When personal information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
We use reasonable and proportionate technical and organisational measures to protect personal information against:
Access to personal information is restricted to staff, contractors and service providers who have an appropriate reason to access it.
People with access to personal information are expected to handle it securely and confidentially.
Depending upon the circumstances, UK data-protection law provides rights concerning your personal information.
These may include the right to:
We do not normally make decisions about customers using solely automated decision-making that produces legal or similarly significant effects.
Not every right applies in every circumstance, and we may need to verify your identity before dealing with a request.
To exercise a data-protection right, contact:
If you have concerns about the way we have handled your personal information, please contact us so that we can investigate.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.
Information about your rights and making a complaint is available from the ICO.
Our website may use cookies and similar technologies.
These may be used for purposes including:
Where consent is required for a cookie or similar technology, it should not be activated until the appropriate consent has been obtained.
Further information about the technologies used and how preferences can be managed is contained in our Cookie Policy (LEG-003).
Our website may contain links to websites, booking platforms, social-media services or other services operated by third parties.
Those organisations are responsible for their own privacy practices where they act independently of Clip ’n Climb Leeds Ltd.
This Privacy Policy does not govern personal information collected independently by third-party websites or services.
We recommend reviewing the privacy information provided by external services you use.
We may update this Privacy Policy from time to time to reflect changes in:
The latest version will be published on our website.
Where a change is significant and it is appropriate to do so, we may also bring the change to the attention of affected individuals.
For questions about this Privacy Policy, requests concerning your personal information or other data-protection matters, please contact:
Clip ’n Climb Leeds Ltd
Trading as Clip ’n Climb Leeds
Unit 3 Tristram Centre
Brown Lane West
Leeds
LS12 6BF
Company number: 12216325
Email: hello.leeds@clipnclimb.co.uk
Telephone: 0113 245 8723
Document ID: LEG-002
Version: 1
Effective Date: October 2026
Document Owner: Managing Director
Next Review: October 2027, or earlier following a significant change
