Document ID: LEG004 Version: 1 Effective Date: October 2026
These Terms & Conditions apply to bookings made with Clip ’n Climb Leeds Ltd, trading as Clip ’n Climb Leeds (“Clip ’n Climb Leeds”, “we”, “us” or “our”).
Company number: 12216325
Registered office and trading address:
Clip ’n Climb Leeds Ltd
Unit 3 Tristram Centre
Brown Lane West
Leeds
LS12 6BF
Email: hello.leeds@clipnclimb.co.uk
Telephone: 0113 245 8723
These Terms apply to standard climbing sessions, parties, group bookings, school bookings, corporate events, private hire and other activities or services booked with us.
Additional terms or information may apply to a particular package, activity or event. Where applicable, these will be provided as part of the booking process or booking confirmation.
Bookings must be made by a person aged 18 or over.
By completing a booking, the person making the booking confirms that they:
Please ensure that you are booking Clip ’n Climb Leeds, Unit 3 Tristram Centre, Brown Lane West, Leeds, LS12 6BF.
Clip ’n Climb Leeds is an independently operated business. Bookings made with Clip ’n Climb Leeds cannot be transferred to or from another Clip ’n Climb centre
Unless otherwise agreed with us, standard climbing sessions, private hire, school/group bookings, parties and corporate events must be paid for in accordance with the payment requirements applicable to that booking.
Where full payment is required in advance, participants may not be permitted to take part until payment has been received.
Where a deposit is accepted to secure a booking, the remaining balance must be paid in accordance with the terms applicable to that booking.
Booking confirmation will normally be sent to the email address provided when booking.
If you do not receive your confirmation, please contact us as soon as possible.
The price applicable to your booking will be the price shown or quoted when the booking is made, subject to any subsequent changes requested by you.
Some bookings are subject to:
Where a booking is subject to a minimum number, reducing attendance below that number does not reduce the minimum charge.
Requests to change a booking, including the date, time, participant numbers, package or other booking details, are subject to availability and the specific conditions applying to the type of booking.
Where a change affects the price of the booking, any additional amount due must be paid in accordance with the revised booking arrangements.
A reduction in participant numbers does not automatically result in a refund or reduction in price where minimum numbers, confirmed numbers or cancellation deadlines apply.
The specific amendment and cancellation arrangements for standard sessions, birthday parties and group bookings set out within these Terms will take precedence where applicable.
We cannot guarantee that a requested amendment can be accommodated.
Customers are strongly advised to arrive approximately 10 minutes before their scheduled booking time to allow sufficient time to check in at reception.
A standard climbing session is 90 minutes in total and comprises:
Participants must attend the required safety briefing before climbing.
Customers are responsible for arriving in sufficient time for their booked session.
Late arrival may result in reduced participation time.
Where a customer arrives too late to complete required safety procedures or participate safely, we may be unable to permit participation.
We cannot guarantee that a booking can be moved to a later session because of late arrival.
Climbing is a physical activity carrying an inherent risk of bumps, bruises and other injury.
All participants must:
The current maximum participant weight stated within our Acknowledgement of Risk is 22 stone / 150kg.
The minimum age for participation in a general climbing session is normally 4 years.
Children aged 2.5 to 4 years may be permitted to climb during a general climbing session subject to the applicable arrangements and must be accompanied by a non-climbing adult.
Children and babies under 2.5 years are not permitted within the climbing arena for safety reasons, although they are welcome within Woodpeckers Diner.
Children up to and including 13 years of age must have a parent or responsible adult guardian present in the building while using the Clip ’n Climb facility.
Parents and guardians remain responsible for the welfare of children in their care and for deciding whether an activity is appropriate for the child’s age, confidence and ability.
Specific sessions or activities may have different age requirements, which will be communicated where applicable.
Participants are responsible for considering whether they are medically fit and able to take part.
Participants should inform Clip ’n Climb Leeds staff of any injury, medical condition, disability or other circumstance that may affect their ability to participate safely or where assistance or an adjustment may be required.
If you are unsure whether an activity is appropriate for you, you should seek appropriate medical advice before participating.
Customers who are pregnant are not permitted to climb or enter the climbing arena
We welcome customers with disabilities and additional needs and will make reasonable efforts to facilitate participation where this can be undertaken safely.
We have a range of equipment and arrangements that may assist some customers with additional access requirements. Customers who may require particular assistance, adjustments or specialist equipment are encouraged to contact us before booking or visiting so that we can discuss their individual requirements and the activities and assistance that may be available.
Participation in individual activities will remain subject to the relevant safety requirements and an assessment of whether the activity can be undertaken safely.
Participants must dress appropriately for climbing.
This includes:
Our Acknowledgement of Risk also prohibits cropped tops, shorts above the point where fingertips naturally rest by the participant’s side, flip-flops, sandals and climbing shoes.
Participants who are not appropriately dressed may not be permitted to climb until the issue has been resolved.
Participation is subject to our Acknowledgement of Risk, Rules for Climbers, safety briefing and instructions provided by our staff.
Participants must not:
Online bookings
Where a booking is made online, the person making the booking is required to accept our Acknowledgement of Risk and applicable participation requirements as part of the booking process. The booking system records whether this acknowledgement has been completed.
Where the booking system records the waiver as Signed, no additional signature is required on arrival.
Bookings made by our team
Where a booking is created by a member of the Clip ’n Climb Leeds team and the booking system records the waiver as Not Signed, the Acknowledgement of Risk must be completed before participation.
The person making a booking on behalf of other participants is responsible for making relevant booking, participation and safety information available to those participants and, where applicable, their parents or guardians.
Completion of the Acknowledgement of Risk does not replace the mandatory safety briefing. All participants must attend and follow the safety briefing and comply with the Rules for Climbers and instructions given by Clip ’n Climb Leeds staff.
For standard climbing sessions:
48 hours or more before the booking:
We can offer a refund or allow the booking to be moved to an alternative date.
Less than 48 hours before the booking:
No refund will normally be issued.
No refund will be issued where a customer attends another Clip ’n Climb location after having booked Clip ’n Climb Leeds in error.
To cancel or amend a standard session, contact:
hello.leeds@clipnclimb.co.uk
0113 245 8723
Party bookings are subject to the package, minimum numbers and prices confirmed when booking.
Deposits and cancellations
The party deposit is non-refundable where the party is cancelled within 35 days of the booking date.
Final numbers
Final numbers must be confirmed with us at least 7 days before the party.
Once within the seven-day period, participant numbers cannot normally be reduced.
If attendance falls below the applicable minimum, charges and catering will continue to be based upon the minimum number.
Current minimum party numbers are:
Last-minute cancellation or non-attendance by individual guests does not reduce the applicable minimum charge.
Additional party-specific inclusions and conditions will be confirmed when booking.
Unless otherwise agreed, group bookings are subject to a minimum of 10 participants.
A £50 deposit is required to secure the booking.
The deposit is non-refundable where the booking is cancelled within 7 days of the scheduled booking.
Participant numbers may be increased or reduced up to 48 hours before the booking, subject to availability and the minimum group size.
Numbers cannot be reduced below 10 participants.
Reductions within 48 hours are not eligible for a refund.
If fewer participants attend on the day than have been booked, charges will still be subject to the applicable minimum and no refund or credit will be provided for non-attendance.
Group session structure
Group packages follow the standard climbing session structure unless otherwise agreed.
Where operationally possible, a group may be allocated up to an additional 30 minutes following climbing for food and drink.
This additional time:
School bookings are subject to the package, participant numbers, price and arrangements agreed at the time of booking.
The school or organising body is responsible for:
Participants remain subject to our safety briefing, Rules for Climbers and staff instructions.
Specific payment, cancellation and amendment arrangements provided with a school booking will apply to that booking.
Corporate and private-hire bookings are subject to the package, price, participant numbers, duration and inclusions agreed when booking.
Any bespoke arrangements confirmed in writing will form part of the booking agreement.
Participants remain subject to our normal safety and participation requirements unless expressly stated otherwise.
Where a booking includes or allows access to an additional activity such as the Vertical Drop Slide, participation is subject to the specific safety rules and participation requirements applying to that activity.
Tokens or access to additional activities are only included where stated within the relevant booking package or separately purchased.
Staff may refuse participation where a safety requirement is not satisfied.
Gift cards and vouchers issued by Clip ’n Climb Leeds may have different validity periods depending on the type of gift card, voucher, promotion or reason for issue.
The applicable expiry date or validity period will be stated on the gift card or voucher, within the accompanying communication, or within the terms applicable when it is purchased or issued.
Gift cards and vouchers:
Where the value of a booking exceeds the value available on a gift card or voucher, the remaining balance must be paid using an accepted payment method.
Promotional, complimentary or goodwill vouchers may have different conditions and validity periods from purchased gift cards. Any specific conditions will be communicated when the voucher is issued.
From time to time, Clip ’n Climb Leeds may offer discounts, promotional codes or special offers.
Unless the specific offer states otherwise:
We reserve the right to withdraw or amend a promotion before a booking is made. Any booking already validly made under a promotion will remain subject to the terms applicable when the booking was completed.
Unless otherwise permitted by us, customers and guests must not consume food or drink at Clip ’n Climb Leeds unless purchased from Woodpeckers Diner, with the existing exception for food required for weaning babies.
Customers may bring their own water bottle for use with the water fountain. Only water is permitted within the climbing arena.
Where food is included in a party or group package, catering will be based upon the final confirmed numbers and applicable minimum numbers.
Allergies, intolerances and dietary requirements must be communicated to us in advance.
We will make reasonable efforts to accommodate dietary requirements where possible, but specific alternatives cannot be guaranteed unless expressly agreed.
We operate a zero-tolerance approach to abusive, threatening or antisocial behaviour.
Customers or guests behaving abusively towards staff or other visitors, or behaving in a manner that creates a safety risk, may be required to leave the premises without a refund.
Customers must not participate in climbing activities while under the influence of alcohol, illegal drugs or other substances that may impair safe participation.
Staff reserve the right to refuse access to the climbing arena where they reasonably believe that a participant may be under the influence of alcohol, drugs or another substance that makes participation unsafe.
Lockers are available for customer belongings.
Customers remain responsible for their personal possessions while visiting the centre.
Subject to any liability that cannot lawfully be excluded, Clip ’n Climb Leeds accepts no responsibility for loss, theft or damage to personal possessions left at the centre or within the car park.
Found property will normally be retained for a maximum of one month. Unclaimed items may subsequently be donated to charity or otherwise appropriately disposed of.
Parents and guardians may take photographs of their own friends and family, provided this does not interfere with the safe operation of the centre or unreasonably affect other customers.
Clip ’n Climb Leeds will obtain appropriate permission before using identifiable customer photographs for promotional purposes.
We cannot control photography independently undertaken by other members of the public, although customers should raise concerns with a member of staff where appropriate.
We may occasionally need to alter, suspend or cancel a session, activity or booking because of circumstances including:
Where circumstances beyond our reasonable control affect our ability to provide a booking, we will take reasonable steps to minimise disruption and will inform the person who made the booking where reasonably practicable.
Where we cancel a booking and are unable to provide the booked service, we will contact the person who made the booking and provide an appropriate remedy taking account of the circumstances and applicable consumer rights.
The temporary unavailability of an individual climbing challenge, item of equipment or additional activity will not normally constitute cancellation of the entire booking where the main booked service remains available.
Where an additional activity has been separately purchased and we are unable to provide that activity, we will provide an appropriate remedy in relation to the unavailable additional activity.
Nothing in this section affects any statutory rights or remedies available to customers under applicable consumer law.
Refund eligibility depends upon the type of booking and the cancellation terms set out above.
Where a refund is due, it will normally be returned using an appropriate payment method.
Nothing in these Terms affects any statutory rights or remedies available to a customer under applicable consumer law.
Climbing and related physical activities involve inherent risks.
Customers and participants are expected to follow all safety instructions and take reasonable responsibility for their own behaviour.
Nothing in these Terms seeks to exclude or restrict liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence where such liability cannot lawfully be excluded.
Personal information associated with bookings and visits is handled in accordance with our:
LEG-002 – Privacy Policy
Our website’s use of cookies and similar technologies is addressed separately in:
LEG-003 – Cookie Policy
We aim to resolve concerns fairly and promptly.
Customers wishing to raise a complaint should contact:
Please provide sufficient information for us to understand the issue, including booking information where relevant.
Complaints will be handled in accordance with our Complaints Handling Procedure.
These Terms & Conditions are governed by the laws of England and Wales.
Nothing within these Terms affects a customer’s statutory rights as a consumer.
Clip ’n Climb Leeds Ltd
Trading as Clip ’n Climb Leeds
Unit 3 Tristram Centre
Brown Lane West
Leeds
LS12 6BF
Company number: 12216325
Email: hello.leeds@clipnclimb.co.uk
Telephone: 0113 245 8723
Document ID: LEG-004
Version: 1
Effective Date: October 2026
Document Owner: Managing Director
Next Review: October 2027, or earlier following a significant change
